How to File a Complaint Against a Safari Operator

When Things Go Wrong on Safari

While most safaris are incredible experiences, sometimes things can go wrong. You may have a problem with your accommodation, your guide, or your itinerary. If you have a negative experience on safari, it is important to know how to file a complaint and to seek a resolution. Our safari advisors can help you navigate this process.

The First Step: Talk to Your Operator

The first step in resolving any issue is to talk to your safari operator. If you are still on safari, talk to your guide or the camp manager. They may be able to resolve the issue on the spot. If you are back home, contact the operator's office and explain the situation. Be calm, polite, and specific about your complaint. A reputable operator will take your complaint seriously and will work with you to find a solution. For more on this topic, visit our knowledge center.

The Second Step: Contact the Tourism Board

If you are not satisfied with the operator's response, you can contact the national tourism board or a relevant tourism association. These organizations often have a formal complaint process and can mediate a dispute between a traveler and an operator. They can also take disciplinary action against an operator if they are found to be in violation of their code of conduct. For more destination ideas, explore our destinations page.

The Third Step: Leave a Review

Another way to voice your complaint is to leave a review on a public platform like TripAdvisor or SafariBookings. This can be an effective way to warn other travelers about a problematic operator. When leaving a review, be honest, factual, and specific. Avoid making personal attacks or using inflammatory language. A well-written review can be a powerful tool for holding operators accountable. Use our cost calculator to find a reputable operator with good reviews.