Refund Policy

Last updated: March 2026

1. Digital Products

All digital products (planning guides, ebooks, and planning tools) are non-refundable once access has been granted. Due to the digital nature of these products, they cannot be returned after delivery.

2. Exceptions

Refunds may be considered in the following circumstances:

  • The product was not delivered due to a technical error
  • Access to the product failed due to a system issue on our end
  • A duplicate charge occurred

3. Refund Request Timeline

Refund requests must be submitted within 24 hours of purchase. Requests made after this period will not be considered.

4. How to Request a Refund

To request a refund, please contact us through the contact page with your order details, including the email address used for purchase and a description of the issue.

5. Processing Time

Approved refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.

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Safari Intelligence is an independent safari advisory platform. We provide destination intelligence, expert guidance, and trusted operator recommendations to help travelers plan African safaris with clarity and confidence.

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Safari Intelligence is an independent safari advisory platform founded by Philips Okot, a former safari guide with firsthand experience across East and Southern Africa. Operator listings are directory-based and do not constitute endorsement unless explicitly marked as Verified. Travelers should independently verify all details before booking.